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Phone Scam Alert

Phone scam alert, Mackay 

Mackay Police have been alerted to a phone scam which has emptied the online bank accounts of its victims.

Police allege that offender(s) have been calling residents claiming to be from NBN Co.

Detective Acting Superintendent Vince Byrnes of the Financial and Cyber Crime Group said to always be wary of and maintain control of your finances.

“We ask the community to remain resilient against this type of offending,” Detective Acting Superintendent Byrnes said.

“Ask yourself if you are in control of these transactions, be wary of any unsolicited telephone calls or emails and seek independent advice from friends, family or financial advisers.”

Melissa Mallet from NBN Co. said that there are specific warning signs and steps that you can take that will protect you from scammers.

“NBN is a wholesaler and will never make unsolicited calls or door knock to sell broadband services to the public,” Miss Mallet said.

“We will never request remote access to a resident’s computer and we will never make unsolicited requests for payment or financial information.

“If someone calls claiming to be from the nbn, verify who you are talking to, if in doubt, hang up.

“It is best to call your retail service provider customer service centre to check if the call was legitimate.”

Click here to learn more about how to protect yourself from scams.

This week is Stay Smart Online Week (October 7 to October 13), so the Mackay District Crime Prevention Team is offering to attend your workplace or forum to either deliver a short presentation or simply address staff/residents on online safety.

To get in touch with us, please email: [email protected]

Members of the public can learn about scams at or the Queensland Police Service’s R U in Control campaign at

If you have information for police, contact Policelink on 131 444 or provide information using the online form 24hrs per day.

You can report information about crime anonymously to Crime Stoppers, a registered charity and community volunteer organisation, by calling 1800 333 000 or via 24hrs per day.

Quote this reference number: QI1901921721